Fiberchat (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the “Application”). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.
This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:
Personal Data
Demographic and other personally identifiable information (such as your Name, Profile Picture and Phone Number) that you voluntarily give to us when choosing to participate in various activities related to the Application, such as chat, posting messages, sending feedback, and responding to surveys. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Application, please be advised that all data you disclose in these areas is public and your data will be accessible to anyone who accesses the Application. Your name, profile picture, phone number & other basic details will be shown in the Admin App.
Derivative Data
Information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application, including liking, re- blogging, or replying to a post, as well as other interactions with the Application and other users via server log files.
Contact Permissions
The Application may access your Device Contact List with your consent which allows you to select a contact to start a chat with. App never uploads contacts list to App Cloud Server/ Or Any other server without User Consent. Know how the contact list is utilised in this app.
The App has the following 3 use cases only that is based on Contact list:
1st Use Case:
Since this is a Chat Application where finding a peer to chat & call with is a must. As a result Contact Permission is required to use the app. Each users register in cloud database has PhoneNumber as their unique identifier. For Example: User A with Phone Number +1-1234567890 having N number of contacts [John:+1-1231231231, Sarah:+1-1231231232, Donald: +1-1231231233, ………. Upto N] saved in his device. When he login to this App, the App would like to only read (NOT SAVE/UPLOAD) the Contact list having N number of Contacts in order to Show the current logged user (User A) if any other User in the Contact list is also using the app and is available as friend suggestion. In order to show friends from Contacts list, The App first read (NOT SAVE/UPLOAD) the Contact list, then execute function in loop for N number of Contacts, send a GET (NOT PUT/INSERT) request command to database for each user number, if request return a result that means user is registered user and available as a Friend to Chat and Calls with, if request does not return a result that means contact number is not a registered user and Invite button appears.
2nd Use Case:
When User A during any conversation with User B In the Chatroom, If User A would like to share any contact from his device contact list, he can share that particular contact with User B with his own consent. In this process, the Contact information is sent from User A to User B as an Encrypted text message and is NOT SHARED / SAVED to any other database/server.
3rd Use Case:
If User A is using the Web version of this App and would like to See Friends Suggestions, he can SYNC his mobile device Contact list (With his own CONSENT) from the Mobile App> Contacts Page > Sync Contacts to Web. In this process, The whole Contact list for this user is UPLOADED (With his own CONSENT) as Single Encrypted Text String that is stored in the Cloud database under user profile > syncedContacts. Only User A from the Web app can decrypt the string and read the contacts in order to see the friends suggestion. Nobody else can decrypt the contacts. He can anytime delete the Synced Contacts from the Web App.
Audio & Video Recording Permissions
The application needs Audio & Video recording permissions to render Audio & Video Calls services within the Application. Audio & Video services are only active during Video & Voice calling feature being used in the App. Audio recording is also used for sending voice messages in chat.
Gallery & Storage Permissions
The App may request access or permission to gallery & mobile storage to pick or save media data from your device upon your request.
Files & Documents Permissions
The App may request access or permission to files & documents to select or save media data from your device upon your request.
Geo-Location Information
The App may request access or permission to and track location-based information from your mobile device to send your location to the peer upon your request while chatting, if you wish to share your location with the peer.
Mobile Device Access
The App may request access or permission to certain features from your mobile device including storage, contacts, gallery, camera, microphone, Bluetooth, etc. If you wish to change access or permissions, you may do so in your device’s settings.
Mobile Device Information
Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
Push Notifications
The App may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:
1. Administer sweepstakes, promotions, and contests.
2. Assist law enforcement and respond to subpoena.
3. Compile anonymous statistical data and analysis for use internally or with third parties.
4. Create and manage your account.
5. Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Application to you.
6. Emailyouregardingyouraccountororder.
7. Enableuser-to-usercommunications.
8. Fulfill and manage purchases, orders, payments, and other transactions related to the Application.
9. GenerateapersonalprofileaboutyoutomakefuturevisitstotheApplication more personalized.
10. Increase the efficiency and operation of the Application.
11. Monitor and analyze usage and trends to improve your experience with the Application.
12. Notify you of updates to the Application.
13. Offer new products, services, mobile applications, and/or recommendations to you.
14. Perform other business activities as needed.
15. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
16. Process payments and refunds.
17. Request feedback and contact you about your use of the Application.
18. Resolve disputes and troubleshoot problems.
19. Respond to product and customer service requests.
20. Send you a newsletter.
21. Solicit support for the Application.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Interactions with Other Users
If you interact with other users of the Application, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users.
Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Application. These companies may use information about your visits to the Application and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honour commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
OPTIONS REGARDING YOUR INFORMATION
Account Information
You may at any time review or change the information in your account or terminate your account by:
• Logging into your account settings and updating your account
• Contacting us using the contact information provided below
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Reporting Abuse, Trademark, And Other Intellectual Property Infringement
Abuse, Trademark, And Other Intellectual Property Infringement are Intolerable. To report claims of abusive content, trademark, or other intellectual property infringement, please click on “Report” in the Chat Room to send the report to us. We may take action with respect to your account, including disabling or suspending your account, if you clearly, seriously or repeatedly infringement of abusive content or where we are required to do so for legal reasons. Disabling or suspending your account will be in accordance.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt out.
Noting your preferences at the time you register your account with the Application
• Log into your account settings and updating your preferences.
• Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
